Returns Policy

Returns Policy for The Six-figure Engineer

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Eligibility for Returns:

1. Faulty Products: Products with manufacturing defects, damages incurred during shipping, or incorrect items may be returned for a replacement or refund.

2. Order Issues: Any complaints regarding the product received must be submitted within 30 days of the delivery date.

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Non-returnable Items:

1. Custom Goods: Due to the nature of print-on-demand, products which are made to order with specific user customisations cannot be returned for reasons other than defects or damages.

2. Digital Products: As per existing policy, digital products such as e-books or template files are not eligible for return or exchange.

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Process for Returns:

1. Notification: Customers must notify The Six-figure Engineer via email at info@thesixfigureengineer.com, outlining the issue and, if possible, providing photographic evidence.

2. Approval: Returns will be processed only after approval. If approved, instructions for returning the goods will be provided.

3. Refund or Replacement: Upon receipt of the returned item, a refund, or a replacement will be processed. Refunds will be issued to the original payment method.

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Shipping Costs for Returns:

• As shipping costs are included in the price, there will be no additional charge for shipping a replacement. In cases of returns due to defects or our errors, return shipping costs will be covered by The Six-figure Engineer.

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